For questions about our products or your order, please contact us at customerservice@nestnewyork.com. Our Customer Service team is available daily from 9:00 AM–5:00 PM ET and is happy to assist.

Whether you need help choosing a product or have a question about your order, call or text our Customer Service team. We’re available every day from 9:00 AM–5:00 PM ET.

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For Email: scroll to the bottom of any NEST New York marketing email and click "Unsubscribe." You'll be removed from our marketing list right away. For Text: reply "STOP" to the last marketing text you received from us to immediately disable all mark

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Addresses & Personal Info

How long does it take to process my order?

When will I be billed for my order?

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Can I buy online and pick up in store?

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Can I purchase Hotel Amenities?

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Placing an Order & Payment

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Can I change or add items after placing my order?

How do I change my shipping address after ordering?

Changing or Canceling an Order

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How do I receive my Welcome Offer?

When will I receive my $25 code from my Discovery Set purchase?

Promo Codes & Discounts

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Gift box options & availability

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Gifting & Samples

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Billing

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Why does 2nd Day Air take so long?

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Do you ship internationally or to Canada?

Timelines, Costs & Carriers

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Tracking Your Order

My order is hasn't arrived yet

Tracking says delivered but I don't have my package

Lost & Missing Packages

Shipping

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Start a Return or Exchange

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Refunds & Store Credit

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My NEST order from Amazon arrived damaged

Damaged, Melted or Defective

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Managing Your Subscription

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Candle Care & Burning

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What type of wax do you use?

Is paraffin wax toxic?

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Are candles & diffusers safe around pets?

Ingredients & Safety

Candles

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Tips for best use

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Reed Diffusers

Nest Wall diffuser: setup & refills

Nest Wall Diffuser

Which diffuser is right for me?

How long do the Wall Diffuser, NEST x Pura and Misting Diffuser last?

Choosing a Diffuser

How to use your Smart Home Fragrance Diffuser

What’s the lifespan of the Pura device?

How long does each insert last?

Can both scents be used at the same time?

Can I move the device between rooms?

Who do I contact if I can't set up the device?

Who handles my NEST x Pura question, NEST or Pura?

NEST x Pura

Diffusers

EDP vs EDT vs cologne - what's the difference?

Where and how should I apply fragrance?

Is spritz-and-walk-through a good way to apply?

Can I spray perfume on my hair?

Should I rub my wrists after applying?

How do I make my fragrance last all day?

Why do scents last longer on some skin?

How do I layer fragrances?

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Applying & Wearing

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What are fragrance accords?

Natural or synthetic ingredients?

Why is my favorite perfume less fragrant / smells different?

Does perfume expire?

Perfume oils vs eau de parfum - what's the difference?

What sizes do Eau de Parfum, Perfume Oil and Body Mist come in?

Notes, Formulas & Shelf Life

How do I use body mist or body wash with my fragrance?

Body Care

Can you mail samples on request?

How do I find my perfect NEST fragrance?

Finding Your Scent & Try It First

Fine Fragrance & Body

What is VOYAGES by NEST?

How is VOYAGES different from the core NEST collection?

What scents and formats are in the VOYAGES collection?

Where can I buy VOYAGES?

Can I layer VOYAGES scents?

VOYAGES

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An item is out of stock - what do I do / when is restock?

Why is my favorite product discontinued?

The product I want is no longer on the website

Are your products vegan and cruelty free? Do they contain alcohol or parabens?

Products & Availability

Products

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Where to Buy

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How to spot counterfeit NEST products

Recycling your empty containers

Trust & Safety

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I have a complaint / a compliment

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Company, Wholesale & Trust

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