Missing or Incorrect Items
My order is incorrect - what should I do?
Apologies! Contact us with your order number. a clear photo of the shipping label and items received. We'll look into this right away. Whether the incorrect item needs to be sent back is handled case-by-case; we'll give you simple instructions either
My order arrived incomplete
Before reaching out: orders sometimes ship in multiple packages (gift boxes and sets especially). Check your email and tracking number for a second tracking number. Still missing something? Contact us with your order number. a clear photo of the ship
An item or free gift is missing from my order
Free gifts with purchase are available while supplies last, and there is no substitution policy if a gift sells out. If a purchased item is missing, first check your email for a second tracking number (orders sometimes ship in multiple packages). St