Placing an Order & Payment
How long does it take to process my order?
Orders are typically processed within 2 business days (Mon-Fri, excluding holidays) from our New Jersey fulfillment center. During launches, promotions, and holidays, processing may take a little longer. You'll receive a shipping confirmation email w
When will I be billed for my order?
Your payment method is charged when you place your order at checkout. Seeing two charges? One is usually the temporary authorization hold, which disappears from your statement within a day or two. If a duplicate charge remains after that, contact you
What payment methods can I use?
We accept all major credit cards and Klarna (split your purchase into installments), plus express checkout with Shop Pay, PayPal, Amazon Pay, and Venmo.
Do you accept international credit cards?
We do not accept international credit cards, with the exception of Canadian credit cards.
Do I need an account to place an order?
No. You're welcome to check out as a guest. Creating an account lets you track orders, save addresses, manage subscriptions, and receive perks like our Welcome Offer.
Can I buy online and pick up in store?
We don't offer in-store pickup. Orders ship directly from our New Jersey fulfillment center. You can also find NEST New York at retail partners nationwide here: https://www.nestnewyork.com/pages/international-store-locator
Are there limits on items or orders per day?
To protect against fraud, limits may apply to unusually large orders. Planning a big purchase? We'd love to help. Contact us, or see 'Large & corporate orders' to work with our concierge team.
Can I purchase Hotel Amenities?
Our hotel amenity products are created exclusively for our boutique hotel partners and aren't sold on our website or through retailers. The good news: the fragrances featured (Ocean Mist & Sea Salt, Sicilian Tangerine, Wild Mint & Eucalyptus, and Bam
Can my order be expedited?
Once an order is placed, we can't guarantee changes to its handling, but call or text us at 1-888-979-6932 (9am-5:30pm ET, every day) or email [email protected] as soon as possible and if it hasn't entered fulfillment, we'll do our best