Products & Availability
What’s the warranty on my product?
Electronic diffusers (like our Wall Diffuser) are covered by a limited one-year manufacturer's warranty from the date of purchase, covering defects in materials and workmanship for the original purchaser, with proof of purchase. If anything goes wron
An item is out of stock - what do I do / when is restock?
Sign up for a restock alert on the product page (or join our email list) and we will notify you as soon as it is back. Restock timing varies by product. Reach out and we can often share the expected month. Seasonal and limited-edition scents may not
Why is my favorite product discontinued?
To keep the collection fresh, some fragrances rotate out as new ones launch. Tell us what you loved about it and we'll recommend the closest match from the current collection. We'll also forward your request to our product team, since hearing which s
The product I want is no longer on the website
It may be seasonal, limited edition, or between restocks. Our seasonal scents, like Holiday, Pumpkin Chai, Autumn Plum, Birchwood Pine, and Winter Chai. Return each year in their season. Contact us and we'll confirm a product's status, and if it's go
Are your products vegan and cruelty free? Do they contain alcohol or parabens?
Cruelty free and vegan across candles, diffusers, fine fragrance and body; Leaping Bunny and gluten free on fine fragrance and body; no formaldehyde, parabens or phthalates; Perfume Oils alcohol free.