How do I replace a defective item?Updated 12 days ago

Contact us with a description of the issue, a full photo of the item, a photo of the batch code on the bottom of the product, your NEST order number (if you bought it somewhere else, a copy of the receipt and the name of the store), your full name, shipping address, email and phone number. The team reviews the details and replies with the next step. Electronic diffusers are covered by a limited one-year warranty for the original purchaser. Pump bottle clogged? Prime the pump several times, or stand the bottle in hot water for 10-15 minutes to loosen hardened product.