Damaged, Melted or Defective
My order arrived damaged - what can I do?
We're so sorry! Take a clear photo of the damaged item (please don't handle broken glass). Email it to [email protected] with your order number. If you can, include the batch number printed on the bottom of the vessel. The team reviews
My candle arrived melted or soft
We're so sorry. Summer transit can be tough on wax. Please leave the candle as it arrived (upright, no need to unbox further), take a photo of the candle, and contact us with your photo and order number. Call or text 1-888-979-6932 (9am-5:30pm ET, ev
How do I replace a defective item?
Contact us with a description of the issue, a full photo of the item, a photo of the batch code on the bottom of the product, your NEST order number (if you bought it somewhere else, a copy of the receipt and the name of the store), your full name, s
My NEST order from Amazon arrived damaged
Orders placed on Amazon are serviced by Amazon, not NEST since we don't have access to Amazon transactions, so we can't issue a replacement or refund for them. Please contact Amazon Customer Service at 888-280-4331 or 866-216-1075, or start a return