Who handles my NEST x Pura question, NEST or Pura?Updated 13 days ago

NEST New York partners with Pura to offer our fragrances as smart vial refills. The diffuser itself is made and supported by Pura, a separate company, so the fastest answer depends on your question.

Ask Pura about the device and the app: setup and Wi-Fi pairing, the Pura app and your Pura account, intensity and schedules, a device that will not power on or diffuse, and replacement devices. Pura's help center is help.pura.com and their main site is pura.com.

Ask NEST about the fragrance: which NEST scents are available as Pura refills, how long a vial lasts, how a fragrance smells, and any order placed on nestnewyork.com, including a damaged, missing or incorrect refill. Chat with us on the site, call or text 1-888-979-6932 from 9am to 5:30pm ET every day, or email [email protected].

Not sure which scent is in a vial? The fragrance name is printed on the vial label and on its box. Once the vial is inserted, the Pura app also shows the fragrance name. The letter codes printed on the back are manufacturing codes and cannot be used to identify the scent.