Why was my card charged (or charged twice)?Updated 3 months ago

You're charged when you place your order at checkout. Seeing a second pending charge? That's usually the temporary authorization hold - it disappears from your statement within a day or two. If your order was canceled, the charge you see is that hold releasing on its own within a few business days. If a charge remains after that, contact us with your name, order number, and the email used and we'll investigate right away.