Billing
Charges, payments, and billing questions
Why was my card charged (or charged twice)?
You're charged when you place your order at checkout. Seeing a second pending charge? That's usually the temporary authorization hold - it disappears from your statement within a day or two. If your order was canceled, the charge you see is that hold
My payment isn't going through - what can I do?
Double-check that your card number, expiration date, and billing zip code match your bank's records, then try again, or use an express option like Shop Pay, PayPal, Amazon Pay, Venmo, or Klarna. Still stuck? Call or text us at 1-888-979-6932 or email
My discount wasn't applied - can you fix it?
First, make sure the code was entered at checkout before payment. One promo code per order, and codes can't be added after the order is placed. If a valid code didn't apply, contact us with your order number and the code and we'll make it right. More
Can I change the billing address on my order?
Your billing address only needs to match your card for payment. It doesn't affect where your order ships. If you'd like it corrected on an order, contact us as soon as possible and we'll do our best, though changes can't always be guaranteed once an
I never received my order confirmation
Check the inbox and spam folder of the email address you used at checkout. Confirmations usually arrive within minutes. Still nothing? Contact us and we'll verify the email on your order and resend it right away.